Quality management : introduction to total quality management for production processing and services / David L. Goctsch and Stanley B. Davis.

By: Goctsch, David L
Contributor(s): Davis, Stanley B
Call number: 658.4013 G599Q 2003 Material type: BookBookPublisher: New Jersey : Pearson education, 2003Edition: 4th edDescription: [xvii], 858 p. : ill. ; 23 cmISBN: 0131224611 :Subject(s): Total quality management
Contents:
Index
The total quality approach to quality management -- quality and global competitiveness -- strategic management : planning and execution -- quality management and ethics -- partnering and strategic alliances -- quality culture -- customer sattisfaction and retention -- employee empowerment -- leadership and change
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ชั้น 7 หนังสือทั่วไปภาษาอังกฤษ 000-900
658.4013 G599Q 2003 (Browse shelf) 1 Available 2000060891

Index

The total quality approach to quality management -- quality and global competitiveness -- strategic management : planning and execution -- quality management and ethics -- partnering and strategic alliances -- quality culture -- customer sattisfaction and retention -- employee empowerment -- leadership and change

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